Terms & Conditions

1. The Service

• You choose a weekly plan — once, twice, or three times a week.
• We provide a vetted cleaning team and aim to send the same cleaner to your flat each visit where possible.
• Standard domestic tasks are covered: dusting, vacuuming, kitchens, bathrooms, and general tidy.
• Deep cleans, end-of-tenancy cleans, and specialist work are available only if agreed separately.

2. Payment

• Your plan is charged monthly in advance by card via Stripe, on the same day each month (your subscription start date).
• If a payment fails, we will retry for 7 days before pausing your service.
• No refund is given for days missed while a payment is outstanding or paused.
• Prices may change with 30 days' notice by email.

3. Cancellation

• Cancel anytime from your resident portal, or by email to info@kuroauto.com — no notice period and no cancellation fees.
• Cleaning continues until the end of the paid month, then stops automatically.
• No refund is given once the month has been charged.
• You may pause your plan for up to 4 weeks once a year, with 7 days' notice.

4. Access to Your Home

• Provide access via a key safe, concierge handover, or by being present.
• If our cleaner cannot get into the flat, the visit is forfeited.
• Give us 24 hours' notice for any change to how we access your home.
• KuroNest is not liable for issues arising from your chosen access method.

5. Cancelling or Rescheduling a Visit

• To cancel or reschedule a single visit, give us 24 hours' notice — we will reschedule within the same week or forfeit the visit.
• If KuroNest has to cancel a visit, we will reschedule it or credit your next bill.

6. Damage & Liability

• Report any damage to info@kuroauto.com within 24 hours so we can put it right.
• We are not liable for pre-existing damage, general wear and tear, or damage caused by your own negligence.
• Our maximum liability for any single incident is capped at 3 months of your subscription fees.
• Valuables: all valuables and items of exceptional value must be stored in a safe place, locked away, before every clean. This is your responsibility. KuroNest accepts no responsibility for valuables left out.

7. Non-Solicitation of Cleaners

You agree not to hire, contact, or make any private arrangement with a KuroNest cleaner during your subscription and for 12 months after it ends. If you do, we may cancel your subscription immediately without refund and claim 12 months of fees (for example, £120 × 12 = £1,440) plus our legal costs.

8. Complaints

• Email info@kuroauto.com within 24 hours, with your flat number, the date, and a short description.
• We respond within 48 hours.
• Upheld complaints receive a re-clean, a credit, or a partial refund at our discretion.

9. Your Privacy

We collect only the details needed to run your service — never sold, and deleted on request. Email info@kuroauto.com to ask us to remove your data.

10. Our Right to End Your Subscription

We may end your subscription immediately without refund if you are abusive toward our cleaners, breach Clause 7, make a fraudulent damage claim, or leave a payment unresolved for more than 14 days after it fails.

11. Governing Law

These terms are governed by the laws of England and Wales.

Our responsibilities — and how we look after you

• A reliable cleaning team and the same cleaner where possible.
• An automatic notification before every clean so you can store and lock away valuables.
• All cleaning materials and equipment provided.
• A helpful team you can always reach at info@kuroauto.com — questions, changes to your plan or schedule, or a worry after a clean, we will always try to put things right quickly.